These Terms of Service ("Terms") govern your use of GetTruck and its website, including booking truck services, tracking trips and paying for services. Please read them carefully before using our platform.
Last updated: 2025
By accessing the GetTruck website, creating an account, or requesting or providing any service through the platform, you agree to be bound by these Terms and by any policies we reference in them.
If you do not agree with any part of these Terms, please do not use the platform. We may refuse service where permitted by law.
GetTruck is an online platform that connects customers with verified truck owners and drivers for hauling, towing, rental, delivery, moving and equipment services. We are a technology platform and not a transportation or freight carrier, and we do not own the vehicles on the platform.
We set standards, verify participants, collect payments and provide support so that every trip is safe, priced upfront and accountable.
When you create an account you must provide accurate and complete information. You are responsible for keeping your login details secure and for everything done through your account.
You must be at least 18 years old and legally able to enter into a contract to use the platform.
When you book a service you will see the full price before you confirm. Prices are quoted in Nigerian Naira (₦) and may vary by distance, vehicle type, load, timing and location.
A booking is confirmed when we match you with a driver and you accept the offer. You may be asked to confirm the details of your load, and incorrect or undeclared loads may be refused at pickup.
We accept card payments, bank transfers and USSD, plus monthly invoicing on business accounts. Payment is only released to the driver once you confirm the job is complete.
You authorise GetTruck to charge the payment method on file for the confirmed price plus any legitimate additional charges you have agreed to. All payments are processed securely by our payment partners.
You may cancel a booking free of charge until the driver starts heading to your pickup point. After that, a small call-out fee covers the driver’s time and fuel.
If we cannot find a driver for your booking, you are not charged. If a service is not provided as agreed, you may request a refund, which we will process within 14 working days once approved.
When using the platform you agree to:
- Provide accurate information about yourself, your load and your pickup or delivery points.
- Not book services on behalf of others under false pretences.
- Ensure your load is legal, safe, properly secured where required, and does not contain prohibited items.
- Treat drivers and their vehicles with respect, and not request anything outside the agreed scope of work.
- Pay the agreed price for the service provided.
Drivers on the platform must hold a valid licence, own or be authorised to operate the vehicle offered, pass our identity and background verification, and accept GetTruck payment terms.
We may remove drivers who do not keep their documents current, fail background checks, or breach our safety or conduct standards.
Every trip includes goods-in-transit cover up to ₦2,000,000, and claims are settled within 14 working days of a completed review.
Neither GetTruck nor a participating driver is liable for loss or damage caused by your failure to follow these Terms, by events outside reasonable control, or for prohibited items. Our total liability is limited to amounts described in this section and any applicable law.
You must not use the platform to transport illegal drugs, weapons, explosives, hazardous materials without proper authorisation, stolen goods, or anything else that is unlawful or dangerous. Breach of this policy is grounds for immediate account termination and may be reported to the authorities.
We may suspend or terminate your account if you breach these Terms, provide false information, engage in fraudulent activity, or behave in a way that endangers drivers, customers or the public.
If your account is terminated because of a breach, any outstanding balance you owe remains due, and we may withhold or reverse payments where required to make good losses caused by your actions.
To the maximum extent permitted by law, GetTruck is not liable for indirect, incidental, consequential or punitive damages, or for loss of profits, revenue or opportunity, arising out of your use of the platform.
Nothing in these Terms limits your statutory rights as a consumer under Nigerian law.
We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the platform after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of the Federal Republic of Nigeria. Questions about these Terms can be sent to support@gettruck.com.ng or +234 808 696 1912.
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