This Privacy Policy explains what information GetTruck collects, why we collect it, how we use and protect it, and the choices you have. It applies to everyone who visits our website or uses our services.
Last updated: 2025
GetTruck Limited runs a truck services platform that connects people and businesses with verified truck owners and drivers across Nigeria. Our services include hauling, towing, truck rental, delivery, moving and heavy equipment.
This policy covers information you give us directly, information we collect when you use the site, and information we receive from our service partners to protect you and keep the platform safe.
We collect only what we need to provide and improve our services:
- Identity and contact details you enter, such as your name, email address, phone number and company name.
- Trip details, such as pickup and drop-off locations, dates, vehicle type, load description and pricing.
- Payment information, processed by our regulated payment partners. We never store your full card number or banking credentials.
- Device and usage information, such as the pages you visit, your general location and how you reach our site.
- Communications you send us, including the messages you submit through the contact form.
If you sign up as a driver, we also collect the documents needed to verify your identity, licence and vehicle papers.
We use your information to:
- Provide, maintain and improve our services, including matching you with drivers and processing payments.
- Respond to your enquiries, requests and support messages.
- Verify the identity and qualifications of drivers and truck owners.
- Prevent fraud, abuse and unsafe activity on the platform.
- Send you service updates, receipts and (only with your permission) news about GetTruck.
- Understand how the site is used so we can make it better.
We do not sell your personal information. We share it only when necessary:
- With drivers and truck owners, so they can complete a booking you request (for example, your pickup location and contact number).
- With payment processors, to authorise and settle payments.
- With professional advisers, insurers and law enforcement where the law requires us to.
- With companies that provide us with technology, hosting and support, who process data on our instructions and under contract.
We use industry-standard safeguards, including encrypted connections (HTTPS), secure storage for verification documents, role-based access for our team and regular reviews of who can see sensitive data. Access to the systems that hold your information is limited to staff who genuinely need it to do their jobs.
We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law. Trip and transaction records are generally kept for the period needed for accounting, tax, insurance and dispute resolution. You can ask us to delete information we no longer need.
Contact-form messages are kept to help us reply to you and resolve any follow-up questions you raise.
Depending on where you live, you may have rights to:
- Access a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete information we no longer have a legitimate reason to keep.
- Object to certain uses of your information.
- Ask for a copy of your data in a portable format.
To exercise any of these rights, contact us using the details in the "Contact us" section and we will respond within one working day, usually 30 days at the latest.
Our website uses cookies and similar technologies to remember your preferences, keep you signed in, measure site usage and protect against fraud. You can control cookies through your browser settings at any time. The website remains usable if you disable non-essential cookies.
Our site may link to third-party websites or apps, including download stores and payment pages. Once you leave our site, the third party controls what it collects, so we encourage you to review their privacy practices as well.
We may update this policy from time to time as our services, technology or the law changes. When we do, we will post the updated policy on this page and update the "last updated" date. Significant changes that affect your rights will be communicated to you directly where we have your contact details.
If you have questions about this policy or about your information, email us at support@gettruck.com.ng or call +234 808 696 1912. Our head office is in Abuja, Nigeria.
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