Frequently Asked Questions

Quick answers about bookings, drivers, payments, insurance and coverage. Still stuck? Our team is on call 24/7.

FAQ

Questions, answered

How quickly can I get a truck?

In Lagos, Abuja and Port Harcourt most requests are matched within five minutes and a truck arrives within the hour. Scheduled bookings can be placed up to 30 days ahead.

How are your drivers verified?

Every driver passes identity, licence, vehicle-papers, address, guarantor and criminal-record checks before their first trip, and is re-verified each year.

What happens if my goods are damaged?

All trips include goods-in-transit cover up to ₦2,000,000. Claims are filed in the app and settled within 14 working days.

Which payment methods do you accept?

Card, bank transfer and USSD, plus monthly invoicing on business accounts. Payment is only released to the driver once you confirm delivery.

Do you operate outside the major cities?

Yes. We cover all 36 states and the FCT. Coverage outside the major hubs is scheduled rather than on-demand, so book a day ahead.

Can I cancel a booking?

Cancel free of charge until the driver starts moving toward you. After that a small call-out fee applies to cover the driver’s time.

Still have questions?

Our support team is on call 24 hours a day. Send us a message and we reply within one working day.