Refund Policy

01Cancelling a booking

You may cancel a booking free of charge until the driver starts heading to your pickup point.

After that, a small call-out fee covers the driver’s time and fuel.

02When no driver is found

If we cannot find a driver for your booking, you are not charged.

03Requesting a refund

If a service is not provided as agreed, you may request a refund by contacting us at support@gettruck.com.ng or +234 808 696 1912.

Payment is only released to the driver once you confirm the job is complete.

04How refunds are processed

Approved refunds are processed within 14 working days.

05Damaged goods

Loss or damage to goods in transit is handled as an insurance claim rather than a refund. Every trip includes goods-in-transit cover up to ₦2,000,000, and claims are settled within 14 working days of a completed review.